We want you to love your Lucky Her order. Because many of our pieces are made to order specifically for you, please review product descriptions, color selections, and size charts carefully before placing your order.

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Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the item and the problem

Once the issue has been reviewed, we will work with our fulfillment partner to arrange an eligible replacement, refund, or other resolution.

 

Returns

Lucky Her works with multiple production and fulfillment partners, so return instructions and return locations may vary depending on the item ordered.

Please do not mail an item back without contacting us first.

If a physical return is required, we will provide you with the appropriate return instructions and address after your request has been reviewed. Items mailed to a manufacturer, fulfillment facility, or an address shown on the original package without prior authorization may not be eligible for a refund.

 

Sizing, Color Selection & Change of Mind

Because many Lucky Her products are made to order, we generally cannot accept returns or exchanges for:

• Ordering the wrong size

• Selecting the wrong color

• Change of mind

• Preference regarding fit

Please use the size chart provided on each product page before ordering.

 

Order Changes & Cancellations

Orders may be sent to production shortly after they are placed. Once production has begun, we cannot guarantee that an order can be changed or canceled.

If you notice an issue with your order, contact us as soon as possible and we will do our best to help.

 

How to Start a Return or Report an Issue

Please contact Lucky Her directly before returning any product. We will review your order and provide the appropriate next steps based on the item and fulfillment partner.

Please do not contact or send merchandise directly to our production partners unless instructed to do so by Lucky Her.

We’re always happy to help if something isn’t right with your order. ♡